Job Summary
Exp -1 to 3 Years
Skill - SQL Java Support or SAP Ariba
Work Loc- Bangalore (Work from Office)
Rotational shifts (24/7 Shift)
Below 3 yrs expereince - candidates will undergo bond for 2 yrs as per polic1
1+ yrs exp in SQL+JAVA support, U3 band, If SAP Ariba skilled resources are not available, they are still good to go with SQL+Java support resources with Support experience and will be trained for 6 weeks.
Job Description Overview The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the SAP Ariba applications. The Technical Support Engineer delivers an exceptional customer experience by: ¿ Using knowledge of SQL and Java to troubleshoot and resolve issues ¿ Focusing on customer service, including frequent, high quality communication Duties and Responsibilities ¿ Provide direct technical assistance with customers via phone and email ¿ Own and manage concurrent Service Requests in a ticketing system ¿ Provide ongoing and timely communication to customers regarding the status of their requests ¿ Troubleshoot customer issues to resolution ¿ Create internal/external content for SAP Ariba¿s User Community and internal knowledgebase ¿ Collaborate with and develop strong working relationships with cross functional, global teams ¿ Liaise with customers and Product Engineering to identify, prioritize, and resolve reported system defects ¿ Provide on call support during evenings and weekends as required by a rotational schedule ¿ Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released ¿ Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible ¿ All other duties as assigned