Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: EXCELLENT VERBAL COMMUNICATION SKILLS IN JAPANESE EXCELLENT CUSTOMER SERVICE SKILLS OPEN TO WORK IN ROTATIONAL AND NIGHT SHIFTS RESIDENCY IN JAPAN ONLY
  • Total Experience: 0.00 to 3.00 Years
  • No of Openings: 100
  • Job Post Date: 21/03/2024
  • Job Expiry Date: 20/04/2024
  • Domain: BPO
  • Location: YOKOHAMA [Japan]
  • Job Reference No: 82231

Job Summary

Designation: Associate Customer Support

Location: Yokohama, Japan

Language proficiency required: Japanese, English (B1/B2 level)

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)

  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete 9 hours of staffed time on all rostered days
  • Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

  • Excellent customer service skills 
  • Excellent verbal communication skills in Japanese
  • Should be able to read, comprehend and write English
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts
  • Recommend to Friend