Job Summary
Designation: Associate Customer Support
Location: Yokohama, Japan
Language proficiency required: Japanese, English (B1/B2 level)
Position Summary: Handle live contacts of customers and provide appropriate solution to their queries
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification: |
- Excellent customer service skills
- Excellent verbal communication skills in Japanese
- Should be able to read, comprehend and write English
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts
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