Job Summary
The objective of this role to bring efficiency and alignment of business units of our current pre-process & process training team, and diligently manage/oversee the end-to-end functionality and deliverables of the training team. Success metrics and deliverables will include:
1. Create a proactive enterprise Pre-process & process training capability, with strong training throughput
2. Create a sustainable training bench for the enterprise and supply talent to the business unit, within pre-planned TAT to avoid revenue leakage
B. Pre-requisite for the role
Essential Qualification and Work Experience:
1. Graduate/PG/Equivalent
2. 12 + years of experience in delivering and managing training function in a similar environment (ecommerce business experience, would be an added advantage)
3. Exposure to implementing effective training programs in a classroom and virtual environment
4. Has experience in identifying and mapping future key skill requirements for training proactively
5. Managed mass performance assessments and improvement enabled by technology / process
6. Certification and or strong experience in Training Delivery / Content Development / Knowledge Management
Technical/Soft Skills:
1. Content Creation and Management
2. Planning and scheduling
3. Training Need Analysis
4. People Management skills
5. Exceptional interpersonal and communication skills
6. Proficiency in MS office and leading training software
C. Essential duties and responsibilities include the following (other duties may be assigned)
1. Proactively Identify process training needs basis stakeholders requirement
2. Proactively Analyze resource forecast on timely basis with business and transition team
3. Plan and implement required training basis organization growth plans and goals
4. Evaluate process training programs and support training function wherever required
5. Monitor training performance and take necessary corrective action involving all stakeholders
6. Assess capability gaps, devise strategy and programs to bridge the gaps
7. Track and report employee success and progress
8. End to end business training governance and seek leadership support if needed
9. Build strong training model and team to deliver to organization needs
10. Evaluate process trainers and up skill the training team to meet organization needs
11. Strong analytical skills, logic, reasoning skills and interpretation to resolve problems
12. Maintain good rapport with clients and stakeholders with regular communication