Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: CAN SPEAK AND WRITE JAPANESE AND ENGLISH LANGUAGE STRONG LEADERSHIP SKILLS SHOULD HAVE DECISION MAKING SKILLS SHOULD BE FLEXIBLE IN A 24*7 ENVIRONMENT RESIDENCY IN JAPAN ONLY
  • Total Experience: 1.00 to 5.00 Years
  • No of Openings: 4
  • Job Post Date: 21/03/2024
  • Job Expiry Date: 20/04/2024
  • Domain: BPO
  • Location: YOKOHAMA [Japan]
  • Job Reference No: 82232

Job Summary

Designation: Team Leader - Operations

 

Location: Japan

Experience: Minimum 3 years industry experience with minimum 1 year experience in role applied for

Language proficiency required: Japanese, English

Position Summary: Lead a team of Customer Service Associates to ensure that they meet targets and are coached effectively on areas of improvement.

Roles and Responsibilities

  • Monitor and drive teams to ensure all KRAs are achieved.
  • Work along with peers and supervisors and Quality team to meet the KPIs.
  • To motivate, develop and mentor team members in a dynamically changing environment.
  • Monitor transactions and provide qualitative/constructive feedback to the team members
  • Drive process performance to achieve and exceed SLA deliverables.
  • To create a conducive and stimulating environment for the teams to accomplish their goals.
  • Manage expectations of his/her team members and proactively should be able to sense their needs.
  • Develop aligned team members by creating learning opportunities.
  • Attend client con-calls and calibration sessions.
  • Brief team members on process updates and org level updates

Key Deliverables (KRA Measure)

  • Meet different internal and external KPI targets
  • Control attrition and foster team bonding within team
  • Ensure that employees are motivated and perform as per required thresholds

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Band of Buddy India (INR) USA (USD) UK (USD) Europe (USD) ANZ (USD) Japan (USD) Indonesia & China (USD) ROW (USD) DOU Mexico (USD) *Payable as per Policy
U2/U3 18,750 1,125 975 1,125 750 1,500 500 375 1,000
U4 37,500 1,875 1,875 1,875 1000 2,250 750 525 1,125
P1 52,500 2,250 2,250 2,250 1,500 3,000 1,125 750 1,125
P2 / E1 / RG1 75,000 2,250 2,250 2,250 1,500 3,000 1,125 750 1,500