Job Summary
¿ Monitor and drive teams to ensure all KRAs are achieved.¿ Work along with peers and supervisors and Quality team to meet the KPIs.¿ To motivate, develop and mentor team members in a dynamically changing environment. ¿ Monitor transactions and provide qualitative/constructive feedback to the team members¿ Drive process performance to achieve and exceed SLA deliverables. ¿ To create a conducive and stimulating environment for the teams to accomplish their goals. ¿ Manage expectations of his/her team members and proactively should be able to sense their needs. ¿ Develop aligned team members by creating learning opportunities.¿ Attend client con-calls and calibration sessions.¿ Brief team members on process updates and org level updates¿ Meet different internal and external KPI targets¿ Control attrition and foster team bonding within team¿ Ensure that employees are motivated and perform as per required thresholds¿ Excellent verbal and written communication (Japanese) in an international process¿ Candidate must be college or vocational school graduates or possess comparable work experience¿ Ability to drive process, performance & transformation Good communication skills ¿ Should be an expert in troubleshooting and analytical skills (Only for TCD)¿ Strong leadership skills ¿ Should have decision making skills¿ Should be flexible in a 24*7 environment