Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: STRONG VERBAL COMMUNICATION SKILLS IN GERMAN LANGUAGE (MINIMUM PROFICIENCY LEVEL B2+ AND ABOVE), HIGH PROBLEM-SOLVING SKILLS
  • Total Experience: 1.00 to 5.00 Years
  • No of Openings: 30
  • Job Post Date: 23/01/2024
  • Job Expiry Date: 23/02/2024
  • Domain: BPO
  • Location: TIMISOARA [Romania]
  • Job Reference No: 82218

Job Summary

Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)¿ Identify customer needs and ensure that they are taken into account when providing a customer-oriented service¿ Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution ¿ Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.¿ Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.¿ Demonstrates appropriate sense of urgency for customer responses¿ All other duties as assigned

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