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1) Identifying and making sense of language patterns 2) Should be able to identify the patterns & the meaning from composition of words of assigned language 3) Able to identify similarities and differences between various intentions uttered on Virtual Assistant 4) Good communication skills, ability to identify the gaps and suggest improvement plans 5) Deliver excellent performance to achieve and exceed contractual SLA 6) Ensuring production quality and target KRAs are met 7) Meet expectations of process and should be able to sense business requirements 8) Flexibility in working hours basis the business requirement 9) Maintaining confidentiality and adhering to company/customer policies