Job Summary
Role: L1 Support Engineer
As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies.
Responsibilities
Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
Learning and utilizing specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
Handle customer complaints and escalations (via phone, email, chat) by talking to customers directly.
Skills & Experience:
Technical/Customer support experience preferred
Experience with ticketing tools like Jira, Service Now etc.
Experience with Contact Center setup
Understanding of Service Desk Service Level Agreements and reporting
Basic understanding of Real Estate process.
Essential:
Openness – Adds demonstrable value to team
Openness – Working as a team, Ability to multitask, Interpersonal skills
Reliability - Attention to detail
Velocity – Operates with energy, direction, speed and quality, Motivational and pro-active
Velocity & Openness - Adaptability
Desirable:
Innovation – sees and initiates improvements
Reliability – accountable to colleagues and customers
Reliability – Tenacious response to problems