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¿ One to 4 years of relevant SAP experience (ABAP / functional / techno functional). Exposure to SAP Financials / SAP Sourcing & Procurement / SAP GTSs preferred depending on the product area for which the candidate is being hired. ¿ Interested in a support role / Rotating shift and Work from office. ¿ Must possess good English written/spoken communication skills with right attitude ¿ Handle sensitive escalated customer issues in team environments (swarming) and individual driven actions (incident solving or real time support ¿ Perform root cause analysis and provide solutions to customers; Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution ¿ Perform weekend support and 24x7 support activities as needed. ¿ Support and participate in innovation projects aimed at achieving our Vision and Goals