Job Summary
Role – Engagement Head – Large Banking Digital Transformation Program
Domain – Banking
Location – Belapur, Navi Mumbai, Work from Office/ Client Location
Working week – 6 days working for 2 weeks in month in as per Bank norms
Role & Responsibilities
Being the face of TechM, at client premise, responsible for delivery assurance for all the programs and close customer interactions.
To manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
Responsible for delivery operations that includes Master Incident Management.
Responsible for ADMS, AMS, Infra Management & Security management for the programs.
Ensure that all customer feedback processes are completed on time.
Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
Influence customer perception positively and contribute to relationship management and drive account farming.
Provide overall Technical/ Functional/ Management guidance to the team.
Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
Contribute to the Digitization drive of the Bank.
Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
Create a program level culture of giving the customer more for less.
Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
Ensure that both internal as well as client driven quality and compliance norms are met.
Ensure complete contract management, including profitability and other parameters across multiple projects.
Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project/program knowledge management related actions.
Ensure that going forward the best practices become a part of the standard process.
Create and maintain multiple program level dashboards to enable effective project/program management.
Promote teamwork, motivate, mentor, develop subordinates and manage any conflicts within the teams.
Align with the multiple units across teams for creating effective value chain for the customers.
Ensure that skillsets in the team are built with the necessary certification.
Play the role of the Mentor and Coach to the multiple program teams, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.
Skills/Qualification
Minimum experience of 17+ years (For extraordinary fast tracker 15+ Years)
Candidate should be BE/BTech/MTech/MCA or Equivalent
Should be working as a program head/director already in his current role for big team size program.
Should have majorly worked on JAVA/J2EE technology.
Should be 100% from Banking and Finance Delivery background.
Should have experience in handling Indian customers.
Should be comfortable to work from client office premises.
Banking Domains Skills
Banking Retail/Corporate – Candidates may have experience in core Banking or retail baking or corporate banking.
Cash Management/Loan Management
Supply Chain finance or Financing domain for retail/corporate
Asset & Liability Management/Wealth Management
Treasury or Risk Management
Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc.