- Skill Set: Networking Concepts amp Cloud RAN Foundation,
- Total Experience: 8.00 to 8.00 Years
- No of Openings: 48
- Job Post Date: 07/07/2022
- Job Expiry Date: 06/08/2022
- Domain: IT
- Location: GURUGRAM [India]
Network Surveillance and Triage Engineer (L1)
Duties and Responsibilities:
¿ Manage and maintain the Monitoring of events on client network via the specified network monitoring tools or on element management systems.
¿ Create and triage incident, problem and change tickets for troubleshooting.
¿ Conduct first level troubleshooting as per stipulated SOP (Standard Operating Procedure) and with prudence and technology experience.
¿ Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
¿ Fault handling and escalation (identifying and responding to faults on clients systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
¿ Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR. .
¿ Maintain high level of vigilance for any major incidents or widespread network or service impacting events.
¿ Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (IP/MPLS, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
¿ Eager to learn new age technologies (SDWAN, CC, Security)
¿ 24x7 Service Operation. Rotational shifts.
Qualifications, Experience and Skills:
¿ B.Tech/ M.Tech/ MCA
¿ Network certification (CCNA) is a must.
¿ A minimum of 2 years¿ experience in a Technical Support or similar role.
¿ Good communicator with a natural aptitude for dealing with people. Well proficient in verbal and written English.
¿ Good at working under high pressure situation.
¿ Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
¿ Ability to assess and prioritize faults and respond or escalate accordingly.
¿ Sharp eye for details and vigilant to all happening on the network and on floor.
Grade: Floor Engineer (Junior Level)