Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: Networking Concepts amp Cloud RAN Foundation,
  • Total Experience: 8.00 to 8.00 Years
  • No of Openings: 48
  • Job Post Date: 07/07/2022
  • Job Expiry Date: 06/08/2022
  • Domain: IT
  • Location: GURUGRAM [India]

Job Summary

Network Surveillance and Triage Engineer (L1) Duties and Responsibilities: ¿ Manage and maintain the Monitoring of events on client network via the specified network monitoring tools or on element management systems. ¿ Create and triage incident, problem and change tickets for troubleshooting. ¿ Conduct first level troubleshooting as per stipulated SOP (Standard Operating Procedure) and with prudence and technology experience. ¿ Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time. ¿ Fault handling and escalation (identifying and responding to faults on clients systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). ¿ Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR. . ¿ Maintain high level of vigilance for any major incidents or widespread network or service impacting events. ¿ Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (IP/MPLS, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring. ¿ Eager to learn new age technologies (SDWAN, CC, Security) ¿ 24x7 Service Operation. Rotational shifts. Qualifications, Experience and Skills: ¿ B.Tech/ M.Tech/ MCA ¿ Network certification (CCNA) is a must. ¿ A minimum of 2 years¿ experience in a Technical Support or similar role. ¿ Good communicator with a natural aptitude for dealing with people. Well proficient in verbal and written English. ¿ Good at working under high pressure situation. ¿ Work well in a busy team, being quick to learn and able to deal with a wide range of issues. ¿ Ability to assess and prioritize faults and respond or escalate accordingly. ¿ Sharp eye for details and vigilant to all happening on the network and on floor. Grade: Floor Engineer (Junior Level)

Recommend to Friend