Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: IT Help Desk,
  • Total Experience: 12.00 to 12.00 Years
  • No of Openings: 1
  • Job Post Date: 23/06/2022
  • Job Expiry Date: 23/07/2022
  • Domain: IT
  • Location: NOIDA [India]

Job Summary

Roles and Responsibilities: Knowledge of Incident Request Management and Service Request Management. Good exposure to BMC Remedy Tool. Knowledge on Windows Domain environment and Active Directory. Knowledge on MS Outlook, Office 365, SCCM, Drive Encryption, Antivirus Tool, VPN. Installation of additional software and manually and via deployment console. Administration and Troubleshooting of Windows Servers, DHCP, DNS. Analyze and resolve hardware/software/applications related problems onsite or remote operational mode. Ensuring AV signature and Windows Patches Update and kept up to date on desktops and laptops. Support and maintain building infrastructure like Desktops, Laptops, VC Rooms, HUB Rooms & Data Centre Room. Completing and tracking internal asset movement within and outside building. Single point of contact for all TIM operation related activities. Conduct training on knowledge sharing, ticket handling and new guidelines. Proactive work on Non Compliant machines, work on Proactive and Reactive solutions through tool based data. Ensure all compliance requirements are fulfilled in time and evidences are stored in share drive for future audit purpose. Diagnose and resolve escalated L2 technical issues and provide ETA to customers. Redirect problems to correct stakeholders to minimize the delay in resolution. Manage escalations to ensure there are no blockers to delivering great customer service. Follow up with respective technical team for pending solutions. Delivering successful Continual Service Improvement program driven through proactive service ideas. Lead, Mentor & Monitor performance of team members to ensure efficiency in process and meet individual & team targets. High energy & commitment levels and eager to do attitude. Excellent verbal and written communication skills, Interaction is required at senior User level and internal delivery teams. Excellent confidence level should be customer facing and have a friendly personality. Manage third party desktop and laptop support engineers effectively and efficiently. Ability to work in shift and extended hours when necessary Experience & Qualification Minimum 4 to 5 years of experience in IT Service Operation. Diploma / BCA / B.E / B. Tech in Computer Science, Electronics Engineering, Information Systems and/or equivalent formal training and work experience. Must have good presentation & communication skills. Good interpersonal and behavioral skills and attitude. Well versed with Office tools like Excel, PPT, Word, etc.

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