Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: Overview of Technical Architecture of Managed Services projects,
  • Total Experience: 20.00 to 20.00 Years
  • No of Openings: 1
  • Job Post Date: 25/04/2022
  • Job Expiry Date: 25/05/2022
  • Domain: IT
  • Location: NOIDA [India]

Job Summary

The scope of Service Readiness and Transition Manager activities is to manage the process of on boarding exiting Customers, network platforms and services into or out of operational support, and assess operational readiness against agreed service acceptance criteria with relevant support teams. Service Readiness and Transition Manager will work closely with Customer both key internal and external stakeholders and Customers to ensure that all technology and services handed over to Customerss support teams are supportable and meet any contractual and service design deliverables. Service Readiness and Transition Manager will work with Customer Service Readiness and Transition Leads, Service Design Architects, Customer onboarding and deployment Project Managers, DevSecOps and SRE teams, and GDC Leads to deliver transition of projects within agreed timeframes to the right quality. Service Readiness and Transition Manager will deliver the Services remotely. If the resource needs to travel for any project related activities, it will be discussed with, and subject to approval of, Customer project team. Due to COVID 19 situation, the work will be delivered remotely until the situation improves and the associates are able to travel. Customer will enable the environment remotely accessible. Deliverables As agreed with Customer project manager based on allocated project requirements in line with Customer Product Service Readiness Process, where the Service Readiness and Transition Manager shall produce a number of Work Results (such as a requirements matrix, service delivery design, readiness and transition plan, risk and issues log). Such Work Results will be agreed for each allocated project and reviewed weekly.

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