Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: ITIL
  • Total Experience: 3.00 to 12.00 Years
  • No of Openings: 1
  • Job Post Date: 15/09/2021
  • Job Expiry Date: 15/10/2021
  • Domain: IT
  • Location: CYBERJAYA [Malaysia]

Job Summary


Key competencies:
¿ 15+ years of work experience with at least 4 to 6 years of experience in the SDM role
¿ Experience with customers in Insurance domain is an advantage
¿ Strong client focus ¿ ability to operate at prime customer contact level typically at senior director levels
¿ Demonstrates a breadth and depth of operational Infrastructure & Applications service delivery management expertise, preferably in an international environment
¿ Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
¿ Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
¿ Strong commercial and financial awareness, monitoring, co ordination and budget ownership
¿ Thorough understanding of customer¿s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
¿ Strong communicator at all levels
¿ Relevant university degree and/or professional qualifications (e.g. ITIL or PRINCE2 preferred)

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