Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Total Experience: 3.00 to 30.00 Years
  • No of Openings: 5
  • Job Post Date: 10/09/2021
  • Job Expiry Date: 15/10/2021
  • Domain: IT
  • Location: TORONTO [Canada]

Job Summary

Manage large scale  complex customer projects with strong focus on delivery responsibility  delivery excellence (including strategic planning and tactical project management for the projects) and account mining. Principal Accountabilities: ï¿¿ Interface and engage with customers at a strategic level  ensuring that not only the current project requirements are met but also forecast the needs or issues that may arise  and devise ways to address those proactively. Ensure that all customer feedback processes are completed on time. ï¿¿ Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. ï¿¿ Ensure overall program delivery is within the budget  up to the quality standards and as per the program delivery timelines. Ensure that both internal as well as client driven quality and compliance norms are met. ï¿¿ Influence customer perception positively  contribute to relationship management and drive account farming.  ï¿¿ Collate impact and estimate from multiple components and present a business case. ï¿¿ Negotiate estimates and schedules with multiple external vendors. Control costs/ budgets across multiple components and deliver cost savings to the customer. ï¿¿ Represent customer/program interests and drive prioritization/escalations across multiple components. ï¿¿ Lead on customer/program initiatives across the components including organization activities like knowledge sharing  innovation and continuous improvement. ï¿¿ Lead on resourcing aspects of delivery. Also provide overall management guidance to the team.

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