Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: PC (HW/SW) TROUBLESHOOTING
  • Total Experience: 3.00 to 3.00 Years
  • No of Openings: 1
  • Job Post Date: 22/02/2021
  • Job Expiry Date: 04/03/2021
  • Domain: IT
  • Location: ABU DHABI [United Arab Emirates]

Job Summary

¿ To provide support in operations in the domain of End User Support.
¿ Managing incident, request, problem & IMAC
¿ Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
¿ Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.
¿ Install, support and maintain PC applications in a Windows 10 environment
¿ Engineer should be bilingual (Fluent in Arabic & English)
¿ Attend and troubleshoot end user tickets/incidents
¿ Daily checklist to ensure optimal operation of IT infrastructure
¿ Coordinate with IT vendors for procurement of IT assets
¿ Escalate to respective resolver group
¿ Coordinate between users and resolver groups on P1,P2 and P3 incidents
¿ ITIL V3 Foundation Certified (Preferred)

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