Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set: ITIL
  • Total Experience: 4.00 to 18.00 Years
  • No of Openings: 10
  • Job Post Date: 27/01/2021
  • Job Expiry Date: 27/02/2021
  • Domain: IT
  • Location: PUNE [India]

Job Summary

Work Experience ¿ 12 18 years of experience as Digital Process Consultant in Telecom Domain
Academic Qualifications/ Certifications ¿ BE / B. Tech and MBA (Preferably SIDTM or other Tier I Management schools SP Jain etc)
¿ TM Forum Frameworks Level 2 or more certified
¿ ITIL V3+ Foundation Certified
¿ Design Thinking Certification
¿ Six Sigma / Lean Certification
Domain Knowledge ¿ Telecom Concepts across B2C, B2B & Wholesale line of Business
¿ Excellent knowledge of Telecom Products (FTTX) and high level architecture
¿ Knowledge of Service Assurance (Must), Delivery & Billing domains
¿ Subject Matter Expert in Service Assurance Domain
¿ Excellent understanding of FTTX Core and Access network
¿ Frameworks of Process Transformation & improvements projects
Key Competencies ¿ Exposure of process value streams & ability to derive customer journeys
¿ Knowledge of BPM & process modelling tools
¿ Process Mining using tools like Signavio
¿ Agile & Scrum Methodologies
¿ Program Management, Stakeholders engagement, Business case
¿ Excellent Oral & written Communications
¿ Advanced Presentation Skills
Areas of Responsibility ¿ Leading process discoveries, due diligence and identify potential transformation / process digitization opportunities
¿ Draw & lead transformation roadmap, present it to client and ensure CXO level customer buy in
¿ Transformation Program Governance & Benefits realization
¿ Define Key Success Criteria for transformation program, Identify/Define KPIs to track progress of  Transformation Initiatives
¿ Create Benefits realization plan & monitor the transformation initiatives
¿ Lead Design Thinking Workshops to capture Service Assurance process digitization requirements
¿ Drive Assure Process Walk through workshops with customers and stakeholders
¿ Experience in defining e2e FTTX Assure customer journey to drive digital transformation across multiple channels
¿ Digitize e2e FTTX Service Assurance Process ¿ Identify opportunities for RPA, Intelligent Automation or platform changes
¿ Define To Be Processes for FTTX Service Assurance ¿ Define Service Desk Processes, Service Operations Centre Processes, Network Operations Centre Processes, Field Operations Processes
¿ Identify & define KPIs for monitoring the FTTX Assure process
¿ Set up Continuous improvement charter and lead steering committee to approve initiatives
¿ Provide inputs around processes and deployment of reference models i.e. TMForum Frameworks, ITIL to Customers;
¿ Responsible for customer communication and Customer satisfaction (NPS) during delivery of transformation projects

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