Job Description

Job Summary

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Support junior staff, providing help as needed.
• Other ad-hoc requested support.

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

• Excellent customer service skills 
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession.
• Open to work in rotational shifts
• Open to work in the office.