Job Description

A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set : SAP CRM-1
  • Total Experience : 7.00 to 9.00 Years
  • No of Openings : 2
  • Job Post Date : 11/06/2024
  • Job Expiry Date : 11/07/2024
  • Domain : IT
  • Location : BENGALURU [India]
  • Job Reference No : 1003814

Job Summary

CRM Technical Consultant Senior   Primary Skills Level 1:   Description Experience from 6 12 years in SAP CRM Development   Responsibilities  Follow established customizing guidelines and best practices  Contribute to a knowledge sharing attitude within module team globally  Contribute to module team meetings as decided/required  Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team  Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team  Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them   Overall Technical Qualifications & Key responsibilities: Good technical knowledge in CRM WEB UI Extensively worked in CRM Sales and Marketing process Work experience in BRF (Business Rule Framework)   Experience in SMARTFORMS and ICF (Internet Communication Framework) services In depth knowledge in CRM One Order Framework Extensively worked in BAdI¿s, RFC functional modules, Actions and Events in CRM Experience in developing Interfaces (Involving Idoc¿s) Good Knowledge of Performance Optimization Techniques Good Knowledge in CRM Middleware Work Experience in Workflow (Mainly in CRM) Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process   Experience from working in implementation/rollout projects Excellent communication & presentation skills Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM) Experience in IPC routines would be appreciated Overall Position Competencies   Able to analyze and solve day to day issues from business with in agreed SLA. Experience in handling Change requests and problem management Ability to scope, prepare TS , script and execute interface tests Strong analytical, problem solving, and conceptual skills. Good coordination with team members and customers is must Excellent communication skills, make presentations, participate and/or drive workshops Experience in working with global/international teams will be considered Additional requirement (Is Must) Should be willing to work on CET shift to support & on EST shift occasionally depending on need On Call for extended hour support Available on phone to attend to any major issues Support testing and be there for weekend supports if needed for Infra related changes

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