Job Summary
LLD
Solid hands on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging,
Convergent Mediation, OpenText etc.
• Work experience in Cloud Operations for running applications systems on a large scale.
• Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request
Management
• Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.
• Experience in automation of monitoring or operational workflows
• Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and act as an expert to Service Areas for
advanced troubleshooting.
• Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which
contribute to the stability and performance of the teams, also build scalable processes.
• Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence
supportability/operability of the products.
• Contributing to initiatives to reduce application related outages.
• Collaborate with Product Development and support for roadmap, feature, and bug fixes.
• Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP
certification in NW administration or S/4HANA System administration
• Knowledge on Hyperscale‿s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment
• Analytical, detail oriented personality and a technology enthusiast
• Ability to troubleshoot complex issues and work on time critical assignments.
• Positive, proactive, and customer focused attitude
• Exceptional communication and collaboration skills