Job Summary

Job Title: Technical Support / Helpdesk

Location: TechM Blr ECITY

Years of Experience: 10 15 Years

Job Summary:

We are seeking a highly skilled Technical Support / Helpdesk professional with extensive experience in the Aerospace and Defense sector. The ideal candidate will possess a deep understanding of industry specific technologies and processes, enabling them to provide exceptional support to our clients. This role requires a proactive approach to problem solving and a commitment to delivering high quality service in a fast paced environment.

Responsibilities:

• Provide technical support and troubleshooting assistance for Aerospace and Defense systems and applications.
• Respond to customer inquiries and issues via phone, email, and in person, ensuring timely resolution.
• Document and track support requests using ticketing systems, maintaining accurate records of issues and resolutions.
• Collaborate with engineering and development teams to identify and resolve complex technical problems.
• Conduct training sessions for clients and internal staff on system functionalities and best practices.
• Stay updated on industry trends, technologies, and regulatory requirements relevant to Aerospace and Defense.
• Assist in the development and implementation of support processes and documentation.
• Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.

Mandatory Skills:

• Strong knowledge of Aerospace and Defense technologies, systems, and regulations.
• Proven experience in a technical support or helpdesk role, specifically within the Aerospace and Defense sector.
• Excellent problem solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non technical users.
• Experience with ticketing systems and remote support tools.

Preferred Skills:

• Familiarity with project management methodologies and tools.
• Experience in customer relationship management (CRM) systems.
• Knowledge of cybersecurity principles and practices relevant to Aerospace and Defense.
• Certifications in relevant technical areas (e.g., CompTIA, ITIL, etc.) are a plus.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10 15 years of experience in technical support or helpdesk roles, with a focus on Aerospace and Defense.
• Proven track record of successfully managing customer relationships and delivering high quality support.

If you are a dedicated professional with a passion for Aerospace and Defense and a commitment to excellence in technical support, we encourage you to apply for this exciting opportunity.