Job Summary

Job Title: Customer Engagement Advisory On Demand 3rd Party

Location: SAP Labs, Bangalore

Years of Experience: 5 7 Years

Job Summary:

The Customer Engagement Advisory (CEA) team is dedicated to delivering advisory and support to customers and customer facing roles, driving the foundational adoption of SAP solutions. Our primary goal is to enhance customer satisfaction, promote success in the cloud, and assist customers in becoming intelligent enterprises. This role is pivotal in executing strategic initiatives, proactively monitoring, and driving effective risk mitigation. By conducting structured follow ups, coordinating ongoing quality checks, and enabling continuous process improvements, the Customer Engagement Advisory On Demand Consultant will strengthen the connection between customers, front office teams, and SAP internal stakeholders, thereby improving business continuity, accelerating value realization, and minimizing operational disruptions.

Key Responsibilities:

• Onboard to SAP and Customer Engagement Advisory processes.
• Adhere to SAP's security and privacy policies.
• Upskill on tools and methodologies as directed.
• Execute specific initiatives for selected customers, including but not limited to:
  • Expert Guided Implementation (EGI) service positioning.
  • Go Live Check positioning and follow up.
  • Specific support advisory follow ups.
• Follow prescribed execution steps for all initiatives, document activities, report on initiative status, and proactively raise awareness to SAP regarding any challenges in execution or unexpected outcomes.

Mandatory Skills:

• University degree (Bachelor‿s or higher) in Computer Science, Business Administration, or a related field.
• 5 7 years of experience in customer support or service delivery.
• Strong understanding of SAP solutions, landscapes, and typical customer challenges.
• Excellent analytical and problem solving skills with the ability to prioritize issues based on business impact.
• Exceptional communication and stakeholder management skills.
• Ability to work independently and collaboratively across global and cross functional teams.
• Proactive mindset focused on continuous improvement and risk mitigation.
• Deal Breaker Skill: SAP S/4 HANA Sales & Distribution.

Preferred Skills:

• Experience in Support, Customer Success, or similar advisory roles.
• Knowledge of SAP Early Watch Alerts and system health monitoring.
• Exposure to supporting go live, migration, or upgrade projects.

Qualifications:

We are looking for a dedicated professional who is passionate about customer engagement and has a strong background in SAP solutions. If you meet the qualifications and are eager to contribute to our mission of enhancing customer satisfaction and success, we encourage you to apply.