Job Summary
Skill Name : Informatica L2/L3 Batch Support
Experience : 7-12 yrs
Job Location: Pan India
JD Is Analyst IT Operations, you will be involved in 24*7 L2 Production Support in an onshore offshore model and is assigned to receive, analyze and identify solutions for all types of priority production issues/tickets. You will be the Primary technical got to resource, work in shifts on rotation basis, and may have to provide on call support in 24*7 environment, and during non business hours when needed. You should be able to handle the technical issues independently and must be able to exhibit being hands on, pro active, with flexible schedule and quick adapter to meet organizational needs.
Specific responsibilities of the beneficiary include (but not limited to), supporting the production support team and their work assignments, service levels, design & execute process improvements and undertake tasks as needed to allow the production support Manager to focus on the overall service improvements.
You will be the key in identifying remediation tasks and implement solutions to reduce number of production incidents, Interaction with business users for requirement clarification and resolution of incidents reported, responsible for root cause analysis for major incidents.
You will be the key in providing workaround solution of production batch issues, assign tickets to team members, track fixing of issues and verification of the break fixes, performing root cause analysis of issues and arriving at a permanent fix to avoid recurrence of the issues, process improvement to improve system stability and performance.
Ensure compliance with corporate standards, policies and regulations (SOX, PHI, and PII etc). This role will collaborate with teams spanning multiple business units
Offshore: All are on rotational basis: M F rotation among two shifts 9 hours each between (6:30 AM IST 3:30 PM IST or 12:30 ¿ end 9:30 PM IST: Work from office India).
Sat Sun & US Eastern Holiday : rotation among 3 shifts (6:30 AM IST 3:30 PM IST or 12:30 ¿ end 9:30 PM IST or 9:15 PM IST 6:30 AM IST): Work from office India