Job Summary
Senior SAP CRM Service Functional Analyst · Provide support & Enhancements for rapidly growing service business · Primary focus will be service contracts. · Experience in providing support for high priority incidents. Ability to work seamlessly across groups to resolve problems. · Experience in business process definition, requirements definition, solution architecture · Experience with writing Functional Specs for RICEFW · Strong interpersonal, oral, presentation, and written communication skills. · 10+ years of SAP experience with a Bachelor's Degree Individual Accountabilities: · Strong results orientation (driving to deadlines, project goals, etc.). · Document clear and complete requirements for solutions of any scope and complexity. · Provide functional knowledge of SAP systems and data. · Implement necessary configuration within SAP CRM to meet business requirements · Ensure proper documentation is created for all projects/changes. SKILLS: Required · SAP CRM Service Management Experience · Web UI, Fiori / UI5, ALE /IDOCs, LSMW, RFC Interfaces · Business Process knowledge: · Very strong contract knowledge in CRM Service · Field Service / Service Contracts / Entitlements / Service Orders / Returns / Repairs · SAP ECC Functionality: · Functional Locations, Labor Confirmations / Installed Base, Serial Numbers, Equipment, iObjects