Job Description

A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set :
  • Total Experience : 12.00 to 20.00 Years
  • No of Openings : 1
  • Job Post Date : 09/07/2024
  • Job Expiry Date : 07/09/2024
  • Domain : IT
  • Location : Zurich [Switzerland]
  • Job Reference No : 996089

Job Summary


We are seeking a highly skilled IT Platform and Production Support Engineer to join our dynamic team. The ideal candidate will possess expertise in providing support for IT platforms and production environments, with a focus on monitoring, troubleshooting, and coordinating with vendors for installations and deployments. This role requires proficiency in a variety of tools and technologies, including Grafana, BMC Control-M, Argo, Kubernetes, and Windows Certificates. Experience in domains such as SWIFT and familiarity with tools like Moogsoft and ServiceNow would be advantageous.

Key Responsibilities:

1. Technical Support:

  • Monitor Tier 1 to Tier 4 applications using Grafana, Osmosys, BMC Control-M, and Moogsoft.
  • Provide Level 2 support for all applications, coordinating with Level 3 support and development teams for incident resolution.
  • Respond promptly to incidents reported in ServiceNow (Snow) and ensure timely resolution.

2. Vendor Coordination:

  • Coordinate with vendors for package installations to meet business requirements.
  • Work closely with vendors to resolve application-related issues and assist in deployments as needed.

3. Production Environment Management:

  • Ensure the availability and performance of production systems by monitoring file systems, data, and log segments.
  • Schedule and maintain jobs in the Control-M tool for automated job processing.

4.Technical Expertise:

  • Install and manage Windows certificates for secure communication.
  • Maintain and troubleshoot platforms such as Kubernetes, Argo, and BMC Control-M.

5. Domain Knowledge:

  • Demonstrate understanding of the SWIFT domain and provide support for related issues.

6. Process Improvement:

  • Participate in user recertification activities and ensure compliance with user policies.
  • Identify opportunities for automation and process improvements to enhance efficiency.

7. Deployment and Maintenance:

  • Participate in UAT and production deployments using DAP tools and Jira.
  • Work with Agile frameworks and use Jira for project management and issue tracking.

Skills Required:

  • Proficiency in Grafana, BMC Control-M, Argo, Kubernetes, and Windows Certificates.
  • Experience with ServiceNow for incident management and ticket resolution.
  • Familiarity with monitoring tools such as Moogsoft and Osmosys.
  • Strong troubleshooting skills and ability to coordinate with vendors and development teams.
  • Knowledge of SWIFT domain and related applications.

Preferred Skills:

  • Experience with ServiceNow installations and configurations.
  • Familiarity with Agile methodologies and working in Jira.
  • Understanding of file system management and user policy administration.
Note: This job description outlines the primary responsibilities and qualifications for the role of IT Platform and Production Support Engineer. The responsibilities may evolve over time, and additional duties may be assigned based on organizational needs

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