Job Description

A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Skill Set : Genesys Contact Center Intermediate
  • Total Experience : 5.00 to 12.00 Years
  • No of Openings : 1
  • Job Post Date : 18/09/2023
  • Job Expiry Date : 31/10/2023
  • Domain : IT
  • Location : PUNE [India]
  • Job Reference No : 974863

Job Summary

TO design AND develop LAN /WAN architecture AND PREPARE the contract performance analysis. Take ownership FOR delivery OF projects AND change requests. Independently handle delivery related queries. Provide solutions FOR complex network issues. Perform troubleshooting OF complex network issue. Act AS an escalation point. Ensure high availability OF network BY analyzing capacity AND utilization OF network. Participate IN complex network designs. Review AND consult network AND design architecture. Analyse optimization FOR complex / large networks. Advise ON Capacity Management, implementation support AND provide consultation AS per industry standards. Analyze audit reports AND suggest corrective actions. Plan FOR implementation OF corrective actions. Proactive involvement TO keep quality parameters (SLA/KPIs) under target. Ensure standard processes are adhered to. Maintain project reports AND critical documents. UPDATE configurations AND tickets regularly AS they are handled. Provide technical guidance TO team. Conduct internal project related trainings. Contribution TO Knowledge Management FROM past experience, present learning AND sharing thoughts WITH team /wider audience.

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