- Skill Set: SERVICENOW ITSM -CSA
- Total Experience: 5.00 to 10.00 Years
- No of Openings: 1
- Job Post Date: 13/10/2021
- Job Expiry Date: 12/11/2021
- Domain: IT
- Location: CHENNAI [India]
To perform activities associated with one or more software engineering lifecycle phases. Principal Accountabilities: â¿¢ Understand customer requirements and suggest solutions or alternatives. Fill timesheets and complete invoicing process on or before the deadline. â¿¢ Engage with customer teams on an ongoing basis on all aspects of project delivery. Seek informal feedback and escalate any issues to seniors in the team. â¿¢ Develop software code as per specifications by understanding customer requirements. Track open tickets/ incidents in queue and allocate tickets to resources. â¿¢ Constantly review if there is a better way of doing things which may help with economising time or money or deliver better to the customer. â¿¢ Perform code reviews as per standards and provide timely status update. Monitor and track defects and manage any change requests. â¿¢ Participate in quality reviews and implement quality norms. Build reusable components and participate in review processes. â¿¢ Develop and review project consolidated status reports. Perform all activities related to maintaining successful knowledge management including re usage accuracy and efficiency. â¿¢ Promote team work motivate mentor and develop subordinates. â¿¢ Provide application production support as per process/RACI (Responsible Accountable Consulted and Informed) Matrix.