Job Description
A Bachelor’s or Higher Degree is the minimum entry required for the position

  • Total Experience: 3.00 to 10.00 Years
  • No of Openings: 1
  • Job Post Date: 21/01/2021
  • Job Expiry Date: 22/02/2021
  • Domain: IT
  • Location: CLEVELAND [United States]

Job Summary

Profile 1: Messaging & Collaboration Sr Administrator
Experience : 8+ Yrs. of Relevant experience
Location : TBD
Job Requirement
¿ In depth knowledge and working experience on Exchange 2007, 2010 and 2013, 2016, O365, Lync, Skype for business\Teams.
¿ Candidate should be capable of handling team members, mentor them and be the technical point of contact for internal and customer.
¿ Monitor, Administer, Troubleshoot and provide L1/L2/L3 Server Level of support for Email infrastructure hosted on Microsoft Exchange Server 2003/2007/2010/2013, O365 for a user base spread across multiple environments and time zones.
¿ Should have experience with managing ProofPoint environments
¿ Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.
¿ Performing successfully configuration changes to the infrastructure within the defined maintenance schedules. E.g., OS and Application Patches Roll Ups, Upgrades, etc.
¿ Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations   Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.
¿ Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.
¿ Keeping updated with the latest features and solutions for the products supported, and up skilling as and when Program demands.
¿ Ensure 24x7 availability and ready to do rotational shift.
¿ Candidate should have a solid knowledge and experience on Exchange, Skype\Teams, Microsoft Exchange 2007/2010/2013/2016 & O365 administration, management and troubleshooting, for Clients/users spread globally.
¿ Candidate should be well aware and experienced in Skype\Teams, Exchange 2007/2010/2013 concepts and features such as High Availability DAG, Clustering, Disaster Recovery, Backups, SIP Federations, Transport & Routing, etc.
¿ Mush have a good knowledge on Active Directory, DNS, DHCP and Group Policy Management
¿ Experience in supporting and troubleshooting Windows Server 2008 to 2016
¿ Experience with managing Proofpoint Mail gateway solutions
¿ Proven experience with Operations and Process control knowledge, such as ITIL and Six Sigma concepts.
¿ Candidate will be responsible for Change Management activities such as application/OS upgrades, monthly Windows patching activities, etc.
¿ Experience in maintaining systems in a virtual environment.
¿ Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment.
¿ A team player with ability to maintain composure in a fast paced environment.

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