Job Description

3.00 to 15.00 Years
FORT WORTH [United States]
Job Title: End User Computing (EUC) Delivery ManagerRelevant Experience: 10-15 yearsLocation: Dallas, Fort WorthRate/Salary: $100KJob Description: Should have experience of running L2 Desktop Support operation for large enterprise ( with at least 10,000 or more users) Excellent verbal and written communication skills Experience of managing a team of at least 15-20 L2 Engineers consisting of Break Fix, Dispatch and Remote Support Should have hands on exposure to end user incident troubleshooting involving Win 7 and Win 10 OS Build, Office 2010/2013, O365, Symantec / Cisco VPN Responsible for end to end SLAs of the program and share SLA reports/dashboards on a daily/weekly/monthly/quarterly basis with key customer and internal stakeholders. Desirable to have experience of managing an end user environment consisting of a mix of virtual desktops and traditional desktops ITIL V3 certified Is familiar with general client SOWs and understands customer’s role in fulfilling its obligations Participates in relevant customer internal meetings, reviews & conference calls; compiles meeting notes & action items when applicable Works with customer’s leaders in creating strategy for implementation of new products / services in the Enterprise