Job Description

SERVICENOW
5.00 to 15.00 Years
6
SYDNEY [Australia]
IT
17/04/2019
18/05/2019
OSS Support responsibilitiesActivities¿ Triaging technical operational issues, ¿ providing technical solutions to operational problems, ¿ working with development teams in implementation of the bug fixes, and contributing to new products implementation, ¿ implementing existing products and services . ¿ Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. ¿ Integrates knowledge of business and functional priorities.¿ Acts as a key contributor in a complex and multi technology environment.Core Responsibilities ¿ Accountable for triaging and identifying root cause of technology defects in systems and applications/service layer APIs supporting mobile services across highly complex ecosystems cutting across multiple technologies, groups, vendors and systems.¿ Responsible for identifying technical solutions for work around and bug fix to resolve customer impacting issues.¿ Accountable for providing technical assessment of service layer APIs to ensure end to end reliability of services; and identification of potential points of failure.¿ Lead technical bridges to conduct root cause analysis on critical/major system events, identify work around to restore service.¿ Collaborate with test engineers, lead developers and solution architects and take initiative to advance the quality, performance and scalability of our applications by influencing the architecture and design of our products with operability' in mind¿ Consistent exercise of independent judgment and discretion in matters of significance.¿ Must be able to be on Call on nights and weekends¿ Other duties and responsibilities as assigned.Experience ¿ Generally requires 4 7 years related experience¿ Must have 2 years' experience as Tier 2 in triaging/trouble shooting of mobile services issues¿ Requires detailed understanding of complex interdependent OSS, BSS, SMS and visual voicemail systems.¿ Good scripting skills in one or more of Python, Ruby, Go, C++ or Java/Scala¿ Moogsoft (Desirable)¿ ZenOSS (Desirable)¿ HP NNM, OVO (mandatory)¿ Solarwinds (Mandatory)¿ ServiceNow (Mandatory)Education LevelBachelor's Degree in Engineering or Computer Science or similarCertification in OSS systems such as HP, Solarwinds, Zenoss, Moogsoft