Manage multiple large scale, complex and specialised competency based customer projects with strong focus on delivery responsibility and delivery excellence, including strategic planning and tactical project management for the projects. Develop strategies aligned with the organizations vision AND drive their implementation. Influence customer perception positively, contribute TO relationship management AND drive account farming. Ensure development & delivery OF software services & solutions IN line WITH customer AND investors requirements through optimal utilization OF human resources. Interface AND engageWITH customers at a strategic level, ensuring that NOT only the CURRENT project requirements are met but also forecast the needsOR issues that may ariseAND devise ways TO address those proactively. Ensure that ALL customer feedback processes are completed ON time. Ensure programs are completed ON TIME, within budget,AND within customer expectations FOR qualityAND functionality. Ensure complete contract management, including profitabilityAND other parameters across projects. Lead various organization wide activities such AS knowledge sharing, innovationAND process improvement. Provide thought leadership IN professional networksAND contribute TO organizations brand building. AlignWITH multiple unitsAND CROSS functional teams FOR creating effective value chain FOR the customers. Carry OUT regular reviewsWITH various stakeholders TO ensure consistent implementation OF strategies. SupportAND cultivate a culture OF completing documentationAND reviews, particularly the ongoingAND post project knowledge management related actions. Ensure that going forward the best practices become a part OF the standard process. CREATEAND maintain program level dashboards TO enable effective project management. Provide overall management guidance TO the team. Promote team WORK, motivate, mentor, develop subordinatesAND manage ANY conflicts within the teams. Ensure that skillsets IN the team are builtWITH the necessary certification. Play the role OF the Technical MentorAND Coach TO the team, sometimes workingWITH many levels down, TO both assessAND develop their technical capabilities.