Job Description

SERVICE DESK VOICE SUPPORT
3.00 to 5.00 Years
1
CYBERJAYA [Malaysia]
IT
13/03/2019
12/04/2019
JOB DESCRIPTIONSummary Support client on applications related issue such as SAP, Lotus Notes and Bespoke applications for Asia Pacific & North America region.Requirements Act as frontline, single point of contact with user over IT application issue through the phone, portal or chat.  Excellent problem solving capabilities, lateral thinking skills, understanding of business situation and capability to address issues Customer Focus ¿ identify and responds to customer needs and ensure quality of service standards are met Maintain ownerships on incidents and ensure that they are resolved within the SLA Willing to work shift in 24 * 7 environmentMajor/Discipline Computer Science, Information Technology or a related discipline. Skills Excellent verbal and written communications skills in English and ability to work effectively with peers, client and IT management staff Strong understanding of the software development lifecycle (SDLC) process, project management, database technology, and operating system Understanding of general IT standards, policies, best practices, guidelines & processes such as ITIL Candidate must foster an inclusive work environment and respect all aspects of diversity Ability to diagnose and resolve problems Ability to work independently and in team oriented, collaborative environmentRequired Language English & other language skills like Mandarin, Japanese, Korean, Thai or Bahasa would be an added advantage