Job Description

SERVICE DESK KNOWLEDGE MGMT
3.00 to 20.00 Years
1
SAN DIEGO [United States]
IT
12/02/2019
16/03/2019
Job Title: L1-Service Desk Engineer/ Junior Technical AnalystLocation: San DiegoJob Type: Fulltime Job Description: Required:• Required 5+yrs of xp.• Excellent communication• Handle incoming requests from end users via telephone, e-mail or other established support channels• Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution• Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently• Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner• Identify and learn appropriate software and hardware used and supported by the organization