Job Description

7.00 to 12.00 Years
¿ Should have minimum 5 7 years of experience in SAP SD /SM / CM and GTS, LE Delivery with E2E implementation and support experience. ¿ Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to Remedy/HPSM tool would be added advantage. ¿ Willing to work in shifts and Handle support incidents and change requests. ¿ Should be flexible in working with onsite and offshore teams. ¿ Should have handled L2 support in support engagements. ¿ Solving Direct Action Incidents: ¿ answering all SUs questions regarding operations of the system ¿ Maintenance of soft configurations table entries ¿ troubleshooting of blocked interfaces ¿ Analysis and proposal of solutions or workarounds for all raised issues ¿ Contacting SAP OSS for clarification of the issue ¿ Requesting creation or change of background jobs ¿ Solving Bug Fixing Incidents: ¿ Fixing bugs in the customizing and configuration ¿ Coordinating bug fixing in custom code with developers ¿ Coordination of bug fixes concerning authorization issues with Authorization team ¿ Test the bug fixing done by Tech team (screening, functional and formal approval tests) ¿ Contacting SAP OSS for solving of the issue in SAP standard