¿ The candidate will be in charge of the end to end service delivery of core IT services and business/financial applications, tools and processes¿ The candidate need be an expert service delivery orchestrator/manager with extensive knowledge and experience with ITIL maturity model and to be primarily but not exclusively focusing on incident, problem, release, change and business continuity planning management processes and procedure¿ Within the context of this role the candidate need to have the stamina, experience, expertise and knowledge in interacting and managing wide range of business, technical and operational teams and stakeholder onshore and offshore and within the context of projects and BAU.¿ The candidate will also lead and manage incident management situations and processes¿ The candidate will have immaculate presentation and communication skills and have managed in the past presenting to C level executives and steering committees¿ Additionally; the SDM will be involved and working with key team members such as Capacity Manager, Configuration Control Board, Reporting team, Change and Release Managers, Service Catalogue Manager, and Service Test Manager and others.¿ Responsible and in charge for the entire development work of the product and applications. ¿ Participate in all meetings and discussions on Scoping of the work ¿ Responsible for the end to end application development work viz., BRD, design, develop, Test, SIT, UAT support and post go live support. ¿ It is a fixed big managed services model. Should have experience in managing FB projects ¿ Responsible for Governance with various stakeholders on daily, weekly, fortnightly basis ¿ Should interact with various third party vendors and product vendors and collaborate with them for solution and architecture ¿ Work closely with various internal TechM teams as well as multiple project teams. ¿ The development methodology is currently waterfall. But will have to move to agile on a phased manner. Should have good knowledge and experience of Agile Based application Development ¿ Technology is Web Technology (Java). We plan to develop the apps and POCs in Mobile and Analytics also. So need to have some flair to learn and develop in these technology is essential¿ The person need to be a Technology Manager who can help the team and customer on handling Technical issues ¿ Drive the development from offshore and work very closely and collaboratively with offshore team ¿ He/she will report to the Program Manager Delivery Director based in Sydney.