Job Description

5.00 to 12.00 Years
Job Description:¿         Should have minimum 6   7 years of experience in SAP PLM PS with E2E implementation and support experience.¿         Experience on PLM DM and PLM ECM is a must.¿         Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to Remedy/HPSM tool would be added advantage. ¿         Willing to work in shifts and Handle support incidents and change requests. ¿         Should be flexible in working with onsite and offshore teams. ¿         Should have handled L2 support in support engagements.¿ Solving Direct Action Incidents:¿        answering all SUs questions regarding operations of the system¿        Maintenance of soft configurations table entries¿        troubleshooting of blocked interfaces¿        Analysis and proposal of solutions or workarounds for all raised issues¿        Contacting SAP OSS for clarification of the issue¿        Requesting creation or change of background jobs¿ Solving Bug Fixing Incidents:¿         Fixing bugs in the customizing and configuration¿         Coordinating bug fixing in custom code with developers¿         Coordination of bug fixes concerning authorization issues with Authorization team¿         Test the bug fixing done by Tech team (screening, functional and formal approval tests)¿        Contacting SAP OSS for solving of the issue in SAP standard