Job Description

OPERATIONS, NS, DHCP AND TCP/IP, ITSM TOOLS,SERVICE NOW
3.00 to 4.00 Years
1
RIDGEVILLE [United States]
IT
11/01/2019
10/02/2019
Job Title: Factory Service Desk AgentLocation: Ridgeville, SCJob Description:Required Qualifications Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying. PC’s: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions. Tools: Hand on experience on ITSM tools like Service Now. Service Desk: 1-2 years of experience from IT Service Desk is requiredMeriting Qualifications Active Directory: Knowledge of how to create accounts and basic GPO knowledge Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions) Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying Network: Experience of Cisco switches and routers ITIL: Basic understanding of ITIL processes Knowledge and experience from the automotive industry and/or industrial equipment is an added advantageSoft Skills Excellent communication skills, both written and verbal in English Humble approach towards both duties at hand and colleagues Good troubleshooting skills Can perform under stressful situations Strong coordination skills Ability to work independently as well as in a teamResponsibility Answer incoming calls from factories and warehouses from the manufacturing industry into the Factory Service Desk Make a first diagnosis and prioritization of incidents and resolve the issues yourself, otherwise assign it to the correct incident resolver group