Job Description

SERVICE DESK KNOWLEDGE MGMT
3.00 to 20.00 Years
1
SAN DIEGO [United States]
IT
10/01/2019
10/02/2019
Job Title: L1-Service Desk Engineer/ Junior Technical AnalystLocation: San DiegoJob Type: FulltimeJob Description:Required:· required 5+yrs of exp. · Excellent communication · Handle incoming requests from end users via telephone, e-mail or other established support channels · Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution · Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently · Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner