Job Description

GENESYS-CONTACT CENTER
3.00 to 8.00 Years
10
BENGALURU [India]
IT
03/12/2018
03/01/2019
Extensive experience on Genesys Framework 8.x and understanding of Genesys architecture.  Should have knowledge on Genesys routing. Having knowledge on composer is preferred.  Good to have hand on Genesys IVR development tools like Designer, Composer.  Exp on Genesys Email and Chat Infrastructure.  Excellent knowledge on Genesys Workspace.  Familiar with SIP platform & hands on expertise in Genesys SIP, Inbound, Genesys Voice Portal, eservices, Reporting(Pulse, ICON)  Able to design, develop complex routing applications.  Excellent understanding of SDLC, testing and implementation of IVR systems on Genesys Experience 8.x & ORS SIP based Genesys IVR implementation  URS and GVP centric IVR systems.  GVP   Genesys voice and non voice Routing, IVR call flow development, GVP reporting, experience in design and development of Genesys Solutions.