Job Description

IOS, IMAC TROUBLESHOOTING, LAN, SERVER MANAGEMENT, ITSM, KNOWLEDGE OF MAC SET UP AND OS
3.00 to 5.00 Years
1
RIDGEVILLE [United States]
IT
29/11/2018
29/12/2018
PC Technician / Office Onsite SupportLocation: Ridgeville, SCRequired Qualifications (Must have below required Qualifications)PC’s: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions.Mac: Good knowledge of Mac Set up and OS. Currently running High SierraTools: Hand on experience on Incident Reporting / ITSM tools like Service Now.Onsite experience: Previous experience as direct onsite support requiredBasic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying.Meriting QualificationsActive Directory: Knowledge of how to create accounts and basic GPO knowledgeClient OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)Server OS: Experience from Windows Server systems, OpenVMS systems is qualifyingService Desk: 1-2 years of experience from IT Service Desk is meritingNetwork: Experience of Cisco switches and routersITIL: Basic understanding of ITIL processesKnowledge and experience from the automotive industry and/or industrial equipment is an added advantageResponsibility• Troubleshoot, coordinate and resolve incidents together with Incident Managers and resolver teams• Review and follow-up on incidents to improve end-to-end support• Coordinate active incidents to reduce lead-time• Monitor Service Now-queues and Service Desk mailboxes