Job Description

APPLICATION SUPPORT (TIER1 & TIER 2) BAND: U2,U3, U4
3.00 to 5.00 Years
2
PUNE [India]
IT
20/10/2016
20/11/2016
DOMAIN: ASM – APPLICATION SUPPORT MANAGEMENT• EXPERIENCE IN APPLICATION PRODUCTION SUPPORT AND MAINTENANCE• EXPERIENCE OF NON-PRODUCTION ENVIRONMENTS SUCH AS DEVELOPMENT, TESTING, PERFORMANCE• HANDS ON EXPERIENCE ON LINUX / UNIX, SCRIPTING (SHELL, PERL / PYTHON), ORACLE DB , SQL, PL/SQL• HANDS ON EXPERIENCE / FAMILIAR WITH WEB / MIDDLEWARE TECHNOLOGIES SUCH AS JBOSS/ WEBSPHERE/ WEBLOGIC ADMINISTRATION• HANDS ON EXPERIENCE IN SCRIPTING SUCH AS SHELL, PERL, PYTHON, ETC.• FLEXIBLE TO WORK IN 24X7X365 ON SHIFT ROTATION• PROACTIVE MONITORING AND SURVEILLANCE OF APPLICATIONS, SERVERS, DATABASES, ETC.• EXPERIENCE OF ITSM TOOLS SUCH AS BMC REMEDY, SERVICE-NOW, ETC.• UNDERSTANDING OF THE PRINCIPLES OF ITIL SERVICE MANAGEMENT SUCH AS SERVICE REQUEST MANAGEMENT, INCIDENT MANAGEMENT, CHANGE MANAGEMENT PROCESSES• FOCUS ON AUTOMATION THROUGH SCRIPTING, TOOLING WILL BE ADDED ADVANTAGE• ABILITY TO WORK TO STANDARD DOCUMENTED PROCEDURES• FAMILIAR WITH THE PRINCIPLES OF CUSTOMER CARE AND SLA, KPI, OLA, ETC• EXCELLENT VERBAL AND WRITTEN COMMUNICATIONS; ABILITY TO COMMUNICATE EFFECTIVELY OVER THE TELEPHONE AND FACE TO FACE• KEEP CUSTOMERS INFORMED OF THE PROGRESS OF THEIR QUERIES.• RESPONSIBLE FOR DAY-TO-DAY OPERATIONS SUPPORT TASKS.• ABILITY TO WORK INDEPENDENTLY TO RESOLVE CUSTOMER ISSUES WITH LITTLE OR NO SUPERVISION• EXCELLENT CUSTOMER SERVICE SKILLS• ABILITY TO MENTOR AND SUPPORT OTHER TEAM MEMBERS• EXCELLENT INTERPERSONAL COMMUNICATIONS, WORKING IN TEAMPREFERRED:• ITIL FOUNDATION CERTIFICATION• KNOWLEDGE OF TELECOM BILLING (BSS) OR ONLINE SALES AND SERVICE• EXPERIENCE OF WORKING WITH INTERNATIONAL CUSTOMER

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