Job Description

4.00 to 6.00 Years
PUNE [India]
Experience with Cyara testing platform in Contact Center/IVR domain. (Strongly Desired) Technical experience with Cyara tool customization as per business requirement.(Strongly Desired) Design and architect effective and innovative testing solutions based on Cyara products and services (Strongly Desired) Experience in technology consulting, enterprise and solutions architecture and architectural frameworks. Strong technical experience with IVR technologies (e.g. speech recognition, speech application development, VXML, CCXML) Strong technical experience with contact center technologies (e.g. CTI, Genesys, Cisco, Avaya) Strong understanding of VoIP protocols like SIP, H.323 or RTP Knowledge and understanding of IP and/or TDM telephony technologies Knowledge of basic networking concepts Having ability to articulate thoughts and technical details effectively to all key stake holders. Experience with the testing of systems and infrastructure in the IVR and contact center domains, and/or formal testing methodologies and processes is an advantage Working experience with SQL, scripting languages, or any other development experience is a plus Experience with SQL Server and/or Oracle Database DBMS’ is an advantage Proficiency with the administration and configuration of Microsoft Windows Operating Systems