Job Description

SERVICE MANAGEMENT- VHA MANAGEMENT
8.00 to 10.00 Years
1
PUNE [India]
IT
29/06/2016
24/08/2016
Aware of current incident process and adhere to it. Coordinates activities for High and Critical Incidents, P1/P2 process Escalation point for Service Delivery Managers and Service Provider Incident Managers. Contact Service Delivery Manager to discuss details of the rejected Escalation Notify Service Provider Incident Manager of Master ticket Monitor service levels of Incident management function Validate use of Knowledge Base on Escalations Require input from user: escalation requirements, validation and circumstances, Input from the Service provider: what are the resolution options Owner of the Incident Management process. Expected: Telecom Industry experience.

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