VIP and Executive user support¿ Install hardware and peripheral components like disk drives, printers, keyboards and monitors. ¿ Load software packages such as networking components, operating systems and office applications. ¿ Customize and adapt current programs to satisfy Applied users¿ needs. ¿ Coordinate with network services and information systems groups. ¿ Update on status to manager and users through voice mail, email and in person communication. ¿ Connect users to networks and train on facilities and applications. ¿ Install, repair and conduct preventive maintenance of personal computer by providing technical support. ¿ Troubleshoot software and hardware failures and determine network problems. ¿ Diagnose and resolve incidents using documented procedures to perform responsibilities. ¿ Workaround if incident cannot be resolved. ¿ Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system. ¿ Integrate and test activities by migrating applications from development to operational environment. ¿ Troubleshoot through phone hardware and software and engage technical resources to resolve. ¿ Determine and research user questions and isolate and resolve information systems problems. ¿ Receive and prioritize issues and forwards using escalation procedures.