Job Description

3.00 to 20.00 Years
MIAMI [United States]
User Interaction/Interface Design:Design User Interaction/Interfaces (UI) and User Experience (UX) solutions for Client’s transactional processes and customer interactions with Client systems. To maximize and improve the customer experience while satisfying business and operational needs, the person will: Collaborate with UX Designers, UX Solution Designers & Training Development Documentation, and any other department as needed, to define and implement innovative experiences. Execute all visual designs stages from concept to final. Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks. Define preferred content delivery methods for customer facing information depending on complexity of ideas/concepts and channel needs and design content, including creation of videos and a range of educational materials. Use UI Design best practices along with a high level of analytical reasoning, creative problem solving, common sense, and acquired Client knowledge. Analyze multiple information sources and complex processes to understand needs and propose the solution. Information to analyze includes: business requirements, personas, marketing documentation, available process data and metrics, new and existing systems behavior, applicable business rules, and user needs (through interviews, feedback tools, direct observation, focus group studies, or usability studies). Interact with IT entities to understand software limitations and implementation challenges to make sure that the UI design not only is adequate for the business needs but also technically feasible; it must be implementable according to the available technology and given timeline.UI Design documentation to be developed includes: Achievable milestones to accommodate changes for all stakeholders. Wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas. Research and evaluate user feedback and benchmark with other industries. Accessibility and Compliance Requirements Page Elements and Navigation Requirements