Job Description

3.00 to 9.00 Years
NOIDA [India]
Essential Job Duties & Responsibilities Supports software systems/applications. Troubleshoots and resolves basic incident and request tickets according to established Service Level Agreements and departmental service standards. Works with others throughout the testing and implementation process. Provides on-going support for projects on an on-going basis (i.e., post implementation). Utilizes multiple analysis tools and maintains an advanced working level knowledge of programming languages and technologies. Provides regular, clear and concise updates to tickets. Mentors and guides less experienced Technical Services Specialists. Assists with issues, as needed. Executes basic change control tickets to resolve incidents as assigned. Uses development tools and a working level knowledge of programming languages and technologies. Escalates issues to technology specialists to resolve complex problems, as needed. Communicates with internal associates or external vendors to gather information or resolve incidents. Sets and attains personal goals by actively participating in the professional development process. Effectively documents resolution details for incidents for future use and application.Other dutiesParticipates in a 24x7 on-call support rotation May participate in the implementation of new technology. Presents information to clients and peers. ·Performs other special projects or duties as assigned.Knowledge, Skills & Abilities Successful completion of an analytical aptitude