¿ Expertise in CRM Marketing and Sales¿ Expertise in Integration of CRM with systems like ECC /BW / Salesforce and other 3rd party systems and Expertise in Middleware scenarios Bdocs , Idocs , Queues and Troubleshooting ¿ Expertise in Web Channel Configuration , Concept of UI , Interaction center configuration in CRM ¿ Knowledge on Design of BP creation and maintenance through workflow management . Developed B2B and B2C portals. Custom reports , integration with BI¿ Knowledge on Configuring product registration, warranty management, pricing for return as well as repair process. sales order management process Implementation of creation of BP through workflow, integration with Adobe Forms. Configuration of Lead, opportunity, questionnaire, status etc.¿ Expertise and Knowledge on BCM ¿ Contact center and its integration with SAP ¿ Must work in AUSTRALIAN business hours on daily basis to support an Australian Client by being in Chennai¿ Take care of day to day support issues and make sure we attend all incidents/Service requests in time¿ Work on new requirements, Debug, analyze issues and provide timely solutions to the customer/end users.