Job Description

ORACLE SERVICE CLOUD - CONFIGURATOR
5.00 to 10.00 Years
5
HYDERABAD [India]
IT
25/11/2019
26/12/2019
¿ 5+ years of Oracle Service Cloud (RightNow) technical Implementation experience ¿ At least four end to end Oracle Service Cloud / RightNow project implementation experience ¿ Experience in administration, configuration of Oracle Service Cloud. Should have strong experience in RightNow Integration with third party apps (Inbound/Outbound) ¿ Customize and extend the Oracle Service Cloud application utilizing custom objects, custom fields, add ins, APIs, etc. Implement, update, edit and/or change existing framework, add ins, and code. ¿ Develop new and maintain existing integrations with third party applications and systems. Prepare clear and concise reports, dashboards, and data extracts. ¿ Maintain an in depth knowledge of current Oracle Service Cloud technology and its applicability to the organization. Integration experience leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX). ¿ Strong knowledge of PHP / .NET/ Java, JavaScript, HTML and CSS. Strong Customer portal design knowledge ¿ Ability to write and execute ROQL queries. Excellent Communication Skills ¿ Having internal training experience will be an added advantage. Assist with the training and development of team members