Job Description

6.00 to 8.00 Years
JD:Point of contact for all Major IncidentsRepresent the first stage of escalation for IncidentsResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsDetermines if an incident needs to be escalated according to priority and severity of the issue.Ensure that Incidents assigned to their Support Groups are resolved and that service is restoredCoordinate the activities for major change deploymentPerform Incident review following major IncidentsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicableKey Skills:Should have minimum of 2 to 3 years of relevant experience (incident management)Should be open to work in 24*7 environment.Good communication skillsPreferred to have ITIL certificationExperience   Minimum  2 yrsworking HRS: 24*7Education : GraduationCertification (Optional): ITIL FoundationLocation : Banglaore