To lead and support the team in a project and provide techno managerial expertise with the project team. Implement solutions / services as per customer/business requirements. Periodic communication to team, customer/sponsor, users and stakeholders with regard to project status reporting. Understand customer business and infrastructure associated with business service. Understand the IT infrastructure within the scope. Support the decision making process regarding the use of operational contingency procedures. Participate in developing unique IPs. Participate in building new services/solutions to market and roll out within the unit. Take decisions in consultations with supervisor and management. Ensure to conduct management review meetings to ensure effective delivery and operational excellence. Ensure the sustenance of practices by effective governance. Ensure the service delivery requirements are met. Conduct training for end users, customers and team.